Frequently Asked
Questions

7 days, completely free. No credit card required. You get full access to your selected plan features during the trial. After 7 days, you decide whether to continue — we'll reach out before the trial ends.

No. You keep your existing phone number. We use simple call forwarding — either forward all calls, after X rings, or only when you're unavailable. Your customers call the same number they always have. No disruption whatsoever.

We need your business name, hours, services offered, top FAQs, pricing if you share it, how you want calls routed, and what notifications you want to receive. We walk you through all of this in a simple online form — takes about 10–15 minutes.

The AI will never actively deceive a caller. If a caller directly asks "Am I speaking to a real person?", the AI will honestly respond that it's an automated assistant. We believe in ethical AI use — the AI presents itself as a helpful assistant for your business, not as a human impersonating a person.

The AI handles it gracefully — it takes the caller's information and lets them know someone will follow up with the specific answer. It won't make up information or guess. You receive a notification immediately so you can call the customer back promptly.

You define what constitutes an "urgent" call during setup. When the AI detects urgency — whether from the caller's words or the nature of their issue — it can immediately warm-transfer to your cell phone, send you an emergency text alert with priority flagging, or both. You stay in complete control of escalation rules.

Yes, on the Professional and Premium plans. The AI integrates with Google Calendar, Outlook, and popular scheduling tools. It checks real-time availability and books appointments on the spot, sending confirmation texts to both you and the customer.

We integrate with Google Calendar, Outlook, HubSpot, Salesforce, ServiceTitan, Jobber, and thousands more through Zapier. If your software has a Zapier integration, we can connect to it. Premium plans also support custom API/webhook integrations for proprietary systems.

A full-time receptionist in Greenville SC typically costs $32,000–$45,000 per year in salary plus benefits, FICA, PTO, and training. That's $2,700–$3,750 per month — for 40 hours/week, 5 days/week only. Our service starts at $197/month and works 24/7/365. The math is compelling.

We alert you when you're approaching your limit. Overage calls are billed at $1.50 each. We never cut off your service — calls keep getting answered. We'll also recommend upgrading to the next plan if you consistently go over.

Yes — pay annually and get 2 months free (effectively 12 months for the price of 10). Contact us after starting your trial to discuss annual pricing.

We operate with HIPAA-conscious practices. Our AI is configured to collect only necessary information during healthcare-related calls. We recommend discussing your specific compliance requirements with us during onboarding, and we offer a Business Associate Agreement (BAA) for healthcare clients.

Script changes are typically implemented within 2–4 hours during business hours. For urgent changes (e.g., emergency closures, price changes), we prioritize same-day updates. Simply email or text us your requested changes.

Starter and Professional plans carry a 99% uptime guarantee. Premium plans include a 99.9% SLA. Our infrastructure is redundant and monitored 24/7. In the rare event of an outage, calls fall through to your phone naturally.

Our primary focus is Upstate South Carolina — Greenville, Spartanburg, and Anderson counties. However, we can serve businesses across South Carolina and neighboring states. Contact us to discuss your specific location and needs.