Privacy Policy

Upstate AI Receptionist ("we," "us," or "our") respects your privacy and is committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our AI receptionist services.

1. Information We Collect

Information You Provide

• Contact information (name, email address, phone number, business name)
• Account registration details
• Business information provided during onboarding (business type, call handling preferences, greeting scripts)
• Payment and billing information (processed securely through third-party payment processors)
• Communications you send to us (emails, contact form submissions, support requests)

Information Collected Automatically

• Call recordings and transcripts processed by our AI system
• Call metadata (date, time, duration, caller phone number)
• Website usage data (pages visited, time on site, referral source)
• Device and browser information
• IP address and approximate location

2. How We Use Your Information

• Provide, operate, and maintain our AI receptionist services
• Process and route incoming calls according to your preferences
• Generate call summaries, transcripts, and notifications for your business
• Process payments and manage your account
• Send service-related communications (confirmations, updates, alerts)
• Improve our AI models and service quality
• Respond to your inquiries and provide customer support
• Comply with legal obligations

3. Information Sharing

We do not sell your personal information. We may share your information with:

• Service providers: Third-party vendors who help us operate our services (cloud hosting, payment processing, analytics)
• AI processing partners: Providers of AI and voice synthesis technology necessary to deliver our services
• Legal requirements: When required by law, regulation, or legal process
• Business transfers: In connection with a merger, acquisition, or sale of assets

4. Call Recording & AI Processing

Our AI receptionist service processes incoming calls in real-time. By using our service, you acknowledge that:

• Incoming calls to your business number are answered and processed by our AI system
• Call audio is processed to generate text transcripts and summaries
• Call recordings and transcripts are stored securely and accessible through your dashboard
• Callers are informed they are interacting with an automated system when directly asked
• You are responsible for compliance with applicable call recording laws in your jurisdiction

5. Data Security

We implement industry-standard security measures to protect your information, including encryption in transit and at rest, access controls, and regular security assessments. However, no method of electronic transmission or storage is 100% secure, and we cannot guarantee absolute security.

6. Data Retention

We retain your information for as long as your account is active or as needed to provide services. Call recordings and transcripts are retained for 90 days by default, though you may adjust this in your account settings. Upon account cancellation, we will delete your data within 30 days, except where required by law.

7. Cookies & Tracking

Our website uses cookies and similar technologies to:

• Remember your preferences and settings
• Analyze website traffic and usage patterns
• Improve our website and services

You can control cookies through your browser settings. Disabling cookies may affect some website functionality.

8. Your Rights

Depending on your location, you may have the right to:

• Access the personal information we hold about you
• Request correction of inaccurate information
• Request deletion of your personal information
• Opt out of marketing communications
• Export your data in a portable format

To exercise any of these rights, contact us at Dan@Email.com.

9. Children's Privacy

Our services are not directed to individuals under 18 years of age. We do not knowingly collect personal information from children.

10. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of material changes by posting the updated policy on our website with a new "Last updated" date. Your continued use of our services after changes constitutes acceptance of the updated policy.

11. Contact Us

If you have questions about this Privacy Policy or our data practices, please contact us: